Return & Refund Policy

Last updated: October 27, 2026

Thank you for shopping with arteelisa!

We take pride in creating and preparing our products with care and attention to detail.

All Sales Are Final

Due to the nature of our products and our made-to-order production process, we do not accept returns or exchanges for change of mind or buyer preference.

This policy applies to personalized products, custom-made items, and products featuring our standard designs.

Please carefully review product descriptions, photographs, sizes, colors, and personalization details before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at arteelisashop@gmail.com as soon as possible.

We recommend contacting us within 7 days of delivery and providing your order number, a description of the issue, and photographs when available.

We will review the situation and provide an appropriate resolution, including a replacement or refund when required by applicable law.

Order Cancellations

Orders may enter production shortly after purchase.

If you need to request a cancellation, please contact us immediately.

Cancellation requests are not guaranteed once production has started.

Marketplace Purchases

Orders placed through third-party marketplaces, including Etsy and TikTok Shop, are also subject to the applicable marketplace's return, refund, and cancellation policies.

Where marketplace requirements or applicable laws provide additional customer rights, those requirements will apply.

Contact Us

arteelisa
Email: arteelisashop@gmail.com

Thank you for supporting our small business!