Política de reembolso

 

Because all items sold by ArteElisa are custom-made and personalized, all sales are final.

We accept returns or replacements only if:

• The item arrives damaged
• The item received is incorrect

To request a return or replacement, please contact us within 7 days of confirmed delivery at arteelisashop@gmail.com and include:

• Your order number
• Clear photos of the item and packaging

Approved cases will be replaced or refunded at ArteElisa’s discretion.

Shipping fees are non-refundable.

arteelisa is not responsible for:

• Incorrect size selected by the customer
• Minor color variations due to screen differences
• Damage caused after delivery
• Delays caused by shipping carriers